Royal Bank of Scotland Lean Journey
Date: 12 Jun 07
|
User Group Meeting
|
|
|
Organiser
Scottish Engineering
Location
Glasgow
Presentation: RBS Lean Journey
Speakers: Peter Norris & Chris Monaghan
Venue: Scottish Engineering, 105 West George Street, Glasgow, G2 1QL
Date: Tuesday, 12-June-2007
Time: 1:30pm arrival and buffet for 2:00pm start - 3:30pm
The Royal Bank of Scotland is a Multi national / Multi Brand Organisation with a reputation for high employee engagement and delivering first class customer experience.
In line with many other Financial Services organisations there is now a drive to deliver efficiency and effectiveness improvements in high volume, transactional processes through the use of Six Sigma and Lean techniques. The presentation will describe the successes and challenges of the journey so far.
