Business Process Owner - Shared Services
 |
|
|
Job Status
Current
Experience Summary
- Degree educated
- End to end process improvement experience
- Transactional, customer services and/or shared services experience
- Six Sigma, Lean and/or Process Improvement expertise
- Experience operating at an operational and Executive level
Key Criteria
Six Sigma, Lean, Process Improvement, Continuous Improvement, Shared Services, Customer Services
Remuneration
£60k - £80k plus car allowance, bonus and benefits
Location
United Kingdom,
South East UK
Description
My client is a leading service provider with over 30,000 employees globally. It is currently looking for a Business Process Owner to lead the improvement of key customer focused processes within its European Shared Services operations.
You will come from a process improvement / Six Sigma background within a service and transactional environment, and have operated at a level where you are managing Executive level stakeholders in the pursuit of Process Excellence.
Key measures of success in this position will be to:
* Reduce key cycle times e.g. Order to Cash, Purchase to Pay.
* Increase accuracy of order processing through simplification of processing.
* Improve cost efficiency.
* Improve collections performance.
* Contribute to a reduction in the number of calls to the contact centre.
You will be logical, pragmatic, adaptable and results focused, plus be able to adopt a factual approach to end to end process improvement solutions.
Candidates must already be located in the UK in order to be considered.
Contact Name
Hamish Dunn
Contact Number
+44 207 010 8810
Contact Email
Reference
PIR008925
