Services Ltd Articles

Six sigma works - it delivers impressive reductions in cost and, potentially, improvements in customer satisfaction by increasing performance and reducing variation. But there is m...

Six sigma offers major opportunities for organisations to enhance quality and competitiveness, but some foolish things are being done in its name. Professor Tony Bendell and Dr Nic...

Prof. Tony Bendell has been both a strong critic of much of Six Sigma and a strong advocate of what it can deliver. In this article he takes stock of the state of Six Sigma today a...