OPERATIONAL AND PROCESS EXCELLENCE IN FINANCIAL SERVICES

Most financial institutions operate at 50-80% waste meaning 50-80% of operations and processes do not add value to the customer. Coupled with the inconsistent quality of processes, this causes a regular failure to meet your customers’ expectations. The resulting effect is low levels of customer satisfaction which have a negative impact on your business.

IQPC’s landmark event on Operational and Process Excellence in Financial Services has been specifically designed to address the most important issues facing commercial and retail banks, insurance companies and credit card issuers in the Middle East.

You will obtain the skills and knowledge needed to expand existing cost-reduction opportunities while simultaneously creating customer value, through in-depth case studies and interactive workshops. Unlike other conferences and summits, all content is directly relevant to you because you will only hear from people working in the Financial Services industry.

Who should attend?

This unique one-day event is aimed at Heads of Quality, Heads of Corporate Strategy, Heads of Service Delivery, Heads of Customer Service, Quality Managers, Quality Assurance Managers, Process and Process Improvement Leaders, Business Improvement Leaders, Six Sigma and Lean Programme Leaders and Change Managers