Lean Transactional Environments

The November Community Network Meeting will focus on mature applications of Lean Transactional Environments.

During this one day session, you will learn how organisations within the i&i Community of Practice have applied the principles of waste elimination to administrative and transactional value streams to become more efficient and agile. Even those who have been taught the traditional lean approaches are challenged by the application of their well founded principles in the less well-defined office environment. Customer processes are not nearly so clearly understood and so the stalwart tools of process mapping, CTQ identification and others, need some careful thought and must be applied with some deliberation.

Through practical case studies from within the i&i Membership and facilitated knowledge sharing, the issues that will be addressed include:

• How the lean principles, as presented in the definitive work ‘Lean Thinking’ by Womack and Jones, have stood the test of application in transactional areas.
• How the ‘seven wastes’ can be interpreted in a meaningful way for people in the large variety, non-fixed demand environments.
• How customers can be identified in a ‘fuzzy’ process.
• The role of Business Process Management (BPM) in Lean.
• Lessons that can be learned from lean applications in the Public Sector.

You are invited to join the final i&i Community Network Meeting of 2008. The i&i Community of Practice exists to identify and capture knowledge and actionable insights, and to instigate collaboration between its member companies.

This is not a conference. The format is interactive and the key objective is to create value for attendees through learning and sharing knowledge on business improvement. This meeting focuses on the application of Lean and Six Sigma to transactional processes.

The one day session provides a combination of real case studies from Royal Mail, Vodafone and DuPont, interactive workshops and a ‘Knowledge Market’ designed exclusively for end user organisations to share knowledge and ideas, in a forum that is free from consultants and service providers.

i&i Members is founded upon the success of the onesixsigma.com project and its members share a common goal: to improve and innovate through collaboration and knowledge sharing. To learn more about the founding members and their objectives, please find an executive summary attached.

20 spaces are made available for guests of i&i Members. To be eligible to attend this meeting, you will need to be experienced in leading business change, ideally into transactional / non-manufacturing environments.

In addition to access to collective knowledge that is i&i Members, you will receive a series of materials to support learning and gathering of actionable insights.

For more information on this meeting, please use the form below.