Meet the challenge of managing increasingly complex processes at lower overall cost

Why Six Sigma today?

Meet the challenge of managing increasingly complex processes at lower overall cost

As customer expectations continue to rise and the sophistication of products and services increases, there is simply no room for operational error. The challenge for business today is to manage increasingly complex processes at lower overall cost, whilst at the same time improving customer service in an ever more competitive market place.

Many financial service companies have achieved short-term cost savings by moving call centres and back office functions to lower cost locations. This will not deliver competitive advantage unless the business maintains highly efficient processes in the new location, remains close to the customer and continues to deliver innovative products and services that
meet or exceed customer expectations.

Against this background, the growth of Six Sigma in the financial services sector is no surprise. Proven as an effective method of improving business performance and customer experience, Six Sigma plays a critical part in three key areas:

• Bringing clarity and focus to factors that are really important to the customer
• Improving and continually reassessing business processes to reduce cost
• Systematically removing sources of error within the business

Unlike other programmes that have come and gone over the last 20 years, Six Sigma has not yet reached its peak - it may well have 20 years to go before it does.

Celerant’s implementation approach has proven its worth for international companies in a variety of industries, because of its focus on delivering substantial results in defined time frames, with an annualised return on the investment in implementation ranging from 3:1 to 10:1, in the first year.